Xenocron tunng solutions, WORST costumer service I EVER .
 

it started like this....

SECOND EMAIL BY ME:
sorry.

he backed out,
anyway,
i need some parts for myself,
can u get me a good deal on the neptune rtp board+aboost solonoid? or mabey u got a used one for sale?

-omni map
-lm1 sensor cable (the shorter one)
-garrett 50 63 like eliav got, + restrictor
-and a k&n filter for its inlet size,
to israel

XENOCRON:
$859.00 including the shipping

Are you going to send Western Union?

ME:
no, ill use paypal.
oh and i forgot. the turbo i want is a 57 63 !

ME:ok.i'm gonna get my international credit card in two days so,
lets finish this :P

il need to send all the items to LA. my uncle will take care of the ebay listing,
the parts list:
d16 std main bearings and thurts washers.
a working omni map. :) 120
Boost Solenoid Kit - $49 (GM).
$610 on the Garrett Turbo 57 63 with Restrictor +filter. (is it possible to get one with a polished housing?)



XENO: can get a polished housing if we get a BORG WARNER turbo…I been ordering a few of them and I really like these turbos. I actually have one T3/T4 Borg Warner 57 trim in stock with a 3” V BAND exhaust. (non polished). I can sell that to you for $595, plus if you want the VBAND kit to make your downpipe, I can sell you that for an extra $75.00


XENO:
I’m a little confused…the total we talked about last time was $1254 with the headgasket, but now you have sent me $1134 and $90 which is $30 short of that total.
The Item List:
(1) ($90) COMETIC - oem or better head gasket 75.25 bore stock thickness,??
(2) ($65) d16 std main bearings and thurts washers.
(3) a working omni 4 bar map. :) ($ 120)
(4) GM Boost Solenoid Kit – ($49) + ($10)pwm ecu kit
(5) ($610) on the Garrett Turbo 57 63 with Restrictor +filter(6) ($150) - obd0 to obd1 harness + 0-1 distributor adapter
(7) ($120) - obd1 to obd2b
Total on this is $1214…shipping is $40


XENO:Ok, I must have missed that piece.

ME:
cool.

when r u gonna recive/ship out all the parts?

XENO:
Roughly 5 days to get everything…give or take. I WAITED A MONTH!!!


ME:
chris.

you sent me a a different 63.
i asked for a 57 63.

:S

XENO:
You told me you wanted the same turbo Eliav got…so that is what I ordered…here is your original email….

ME:
no man... look at the email after this one, i said i want a 57 63

XENO:
Is that wheel size REALLY going to make that big of a difference to you? For what it will cost in shipping back and forth…is it worth it?

ME:
YES,(is this a joke?) its really going to make a difference, because thats not the turbo i ordered!and i dont want somthing i didnt ordered !!!

is it worth it?? for who? ary you implying i need to pay for the shipping??? it wasnt my mistake... as you can see, i sent you the items list not once!

XENO:
So what is it that you want me to do?

ME:
you are the seller you sold me the product....
you tell me.

XENO:
Here’s the problem…you didn’t give me a Garrett part #, I cant even FIND a Garrett part number for the Turbo you want. Should I have MADE you give me the exact part #...probably, did I…no, because generally people are reasonable and most of the time they don’t even know what they are asking for when they order a turbo. You, right off the beginning now don’t seem to even want to be reasonable…generally I don’t deal with unreasonable people.

You didn’t even ACTUALLY specify what those numbers meant…57 63, what does that actually mean? Can you tell me…

Even if I ordered the correct or wrong turbo, no manufacturer is going to allow me to return it or exchange it, and if you think I am going to pay for shipping when you were the one who was vague about the turbo you wanted ordered…then you must be joking me.

ME:
i didnt know that its the way you do buisness.

is that the turbo i ordered? no
you asked for a part number? no
you agreed to take my parts order? yes (and you didnt had any questions)

y did you offered me to buy a BW TURBO? (BORG WARNER turbo…I been ordering a few of them and I really like these turbos. I actually have one T3/T4 Borg Warner 57 trim in stock )

what makes you think i'm not being reasonable?

"57 63, what does that actually mean? Can you tell me…"

really? do i need to tell you? why do you care? is that even matter?as far as you concern i need the turbo for my shower. :S
"Even if I ordered the correct or wrong turbo, no manufacturer is going to allow me to return it or exchange it"

you ordered the wrong turbo not me.
t wasnt my first order from you, i spent probably more then $3000 at your shop + sent you costumers, very nice !!

you know im right on this one, dont try to act as a saint,


XENO:
Can you find the Garrett part# for the Turbo you want?

ME:
466159-5003

XENO:See now, if you had specified “Garrett T3/T4E 57trim, 63ar” but because you didn’t, I just ordered the same turbo as we had gotten for Eliav like you had asked in your original email.

There has to be SOME split responsibility here…this is NOT 100% my fault, and once you finally decide to accept that and work with me, I am doubtful there will be any sort of resolution to this.


ME: what, r u kidding me?
i wrote you not once i want a 57 63 do you know a different unit??

you even offered the BW unit, that is a 57!

im not to blame here, this is your fault,

find a sollution,

ME:
how are you trying to blame me on this.... this is your post!!!!!

I actually have one T3/T4 Borg Warner 57 trim in stock with a 3” V BAND exhaust

ME:even eliav(friend) has a 0.60 ar !!!!!!the one i got is a .50 !!!


XENO:Again, like I said, there is no solution if you are not going to take some responsibility here and work with me. Demands and complete blame are things I am not willing to accept…period.

ME:
what responsibility are you talking about?????
i specificly said 57 63 in each part list i sent you....!!!
its not even eliavs turbo size!!! its a .50ar he's got a .60!!! want a picture???


XENO:
So tell me what the fu ck you want me to do?

I am supposed to order another turbo, pay for them to ship it to me. Pay for the shipping of your turbo from Isreal to the US and then pay for the shipping of the new turbo from the US to Isreal and then not be able to return the turbo and be stuck with a turbo here?

I don’t think so…
If you had told me to order a SPECIFIC part# and I ordered the wrong thing, then maybe…but that isn’t the case.

Best I can offer you is to sell you another turbo at my cost and pay for the shipping of it to you. Other than that, it’s not worth it for anyone…

Chris Harris
Xenocron Tuning Solutions
973-846-7872

ME:
what would be the price? :S

XENO:
$570.00

Chris Harris

Xenocron Tuning Solutions

973-846-7872


ME:
570$ isnt a cost price :S
its $475-$545 roughly
570 is a buyer price,

570$ IS WHAT MY FRIEND PAID FOR THE TURBO!!!

XENOCRON:
You know what, since you know everything…go fu ck yourself.


ME:
wow... what the ---- is wrong with you,
r u an idiot.
i wanted to send the money and thats your answer.




XENO:
I am sick of your attitude…that price is less than my cost because I felt guilty, but now…I don’t give a ----.

Chris Harris

Xenocron Tuning Solutions

973-846-7872

ME:

my attitued?
i didnt cursed at any email.

xenocron:
Yeah the cursing was overboard and wrong…

ME:
qouting MY email:

its not even eliavs turbo size!!! its a .50ar he's got a .60!!! want a picture???


XENO
All of this is irrelevant….just tell me what you want to do!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ME:
can you sell me the turbo you said you will?

me:
wouldnt you get angry if somone told you "---- you"?

XENO:
I’m done with you…you email address is now blocked. Please don’t order from me, don’t email me, don’t call me.
You are a PRIME example of a TERRIBLE customer. I will be sending your information to every company I know and work with and letting them know how you handle your business as well so they can be sure to steer clear of a customer like you.
You are what RUINS it for companies trying to do their best and you take away time and energy from suppliers who should be helping GOOD customers.

Thanks!

Chris Harris

Xenocron Tuning Solutions

me:

can you sell me the turbo you said you will?

xenO:

Oh yeah, I am real anxious to work with you now that I have seen this…

http://www.honda-tech.com/zerothread/2364329


ME:
YEAH...

keep looking fot these posts. your gonna see lots of them.

NUFF SAID

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

i've ordered from chris before...no problem :)

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

and iv spent more then 3000 bucks at his shop at the last two-three years!

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

well i haven't spent that much lol

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

same here with different parts......the convo posted, it seemed like there were several things that were left out...lol...and here you are...a public complaint on a forum that he owns...

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

Racepak is the PRIME example of a TERRIBLE customer...worst ever.

I urge any VENDOR reading this to steer WAY clear of accepting orders from this ass!

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

yeah ditto. From the looks of it, if this were a complete conversation log, I'm a bit split on who's more to blame here. Chris *should* know better than to assume that the buyer won't care if he doesnt get the exact part he asked for. Then again, he didn't ask for an exact part so that probably should have been cleared up from the get-go.

I've ordered a lot of little stuff from Xeno over the years and he's always had stellar customer service.

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

I can't even understand half the ---- racepak is saying.... you should have been way more clear man this is your fault not xeno's

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

he's done me well....so ill still buy from him...trying to source turbo parts for a friend as we speak

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

I have ordered many things from xenocron and have even sold him ecus and my money or my parts came fast as hell. So I think you may be going alittle overboard

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

ILL POST THE EMAIL AND YOU GUYS WILL SEE IM NOT FULL OF CAR LIKE XENOCRON IS

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

honestly i thought chris handled it well for the most part not to mention i wouldn't want to resovle ---- either if you went to hondatech and talked ---- with a half deleted conversation log. and changed your mind on parts a few times.

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

Return the turbo, and I'll return your payment...I thought I was doing you a favor but this is how it licks me in the ass.

Reasonable customers (which 99.99% of the people I deal with are) are always taken care of...

Unreasonable customers are the worst...you cannot please them no matter what you do so why try?

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

nothing but good things to say about them.

The guy that orderd form xeno sounds like a ------- tool. Cant even make a complete sentence. I dont know what the ---- he would have wanted.

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

Don't do ---- for that bastard chris, he fucked up

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

but you know hes still gona bitch about how all this time has past and bla bla bla. Go buy aa ching chong turbo and call it a day.

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

I agree that is why I got out of the retail auto parts business.

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

From what I can make out for this butchering of the English language, Racepak wanted a 57 trim compressor with a .63 ar turbine. If he didn't get that, he got screwed, and xenocron owes him that.

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

i dont want anything from that dick anymore anyway, who knows if ill recive my money back.

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

All you said was you want a "57 63" What the ---- does that mean? Do you want a 57 trim wheel? A .63 turbine housing? :S

Chris was trying to do you a favor, and you blew it by being a dumbass. I'll bet you're the type of person to send someone an email an hour after you pay for something demanding a tracking number? ::)

Terrorist says what?

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

people make mistakes, it doesnt matter who is to blame, the customer feels that he got the wrong turbo. so in order to make it right for both sides, the turbo needs to be sent back and replaced to what the customer is wanting, it doesnt sound like the customer wants to do that, or he doesnt feel that its worth shipping and time for a SLIGHTLY different turbo.

the way i see it the customer is unhappy and is unclear/unreasonible on a resolution. so how is chris to blame for that?

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

don't listen to this guy...he drives a miata :8

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

I have spent 1000$+ in buying parts from chris, half of that probably in person and have been to his varied locations many times. To say that this post is nothing like my experience is not the half of it, I have trouble believing he actually dropped an F-bomb on a customer but I guess it happens.

Racepac is a jew bastard and I don't trust him.


That is my opinion on the two parties involved. Good day.

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

Let's do some troubleshooting since that's what I do all ------- day...

99.9% of people = no problems at all with xenocron and leave satisfied
you = problems and complaints

Now, being that everyone except you has had no problems; logically you are the one that's the "problem."

Reading through that you posted gave me a headache and had me confused on what was supposed to be going on.

When you order something in the future, BE CLEAR AND CONCISE WITH WHAT YOU'RE ORDERING. Take 5 ------- MINUTES to check over the order before submitting it. Don't order and change your mind 20 times.

He tried his best to get you (more than) what you deserved, but it's a big mess.

I've never had a problem with xenocron, stealthmode, tunertoys, lsd, donald, or any other vendor here. Is it just because of my amazing personality, charming looks, and deep pockets? Nah, I'm a skinny broke -------. It's because I do what I can to make the transaction smooth...

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

damn you are retarded. he still offered you to return the money if you return the ------- turbo and you still talk ----.

you had a miscommunication, ---- happens, hes trying to make it right after all the ---- talking, and you still act like a douche.

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

he never offered to send him back the turbo until that post you see!!!
he asked if i want a turbo at cost price and i said yes!!! and i really dont need two turbo's !!

and all you racist mother fuckers, stfu.

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

Who the ---- mentioned anything about race?

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

no such thing as racism...there is only one race...the human race.

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

I did ;)

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

i think he implied he wanted to make it right, however since this went public. he is likely not willing to deal with you anymore.

my conclusion from what he said is that he would send you a different turbo, for a cheaper rate. at which point you would have the choice to either keep the current turbo, sell it, or send it back.

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

10 minutes befor that post he email me this:
what would be your answer to this?

"So tell me what the ---- you want me to do?"
"I am sick of your attitude…that price is less than my cost because I felt guilty, but now…I don’t give a ----"

You know what, since you know everything…go ---- yourself.

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

he implied it AFTER i opened this thread..... :S :S

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

I wanted to make it right from the start, but you make it impossible to do so and everyone can clearly see that.

And now I have to search all over the internet for posts like this an defend myself...that must be my JOB as well.

Moshik, do what you want...again, I have tried to be reasonable and as everyone can now clearly see how difficult that is with you.

Again, I warn ALL vendors against selling to this customer...

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

you really are a dipshit....

i hope the next missile hits your hut and lands so perfectly that it propels the turbo 10000 miles and lands safe and unharmed in chris's shop.

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

LOLOLOLOL

Theres a reason I ask for proof of paganhood prior to tuning a car :X

oy vey!

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

that comment was posted after you accused him of being dishonest. making this a public affair isnt going to get the turbo you want. i dont know what chris is thinking at this point if i was in your postion i would send the turbo back and get the one you want, flat rate international box's are 30.00 something.

or even keep that turbo the difference between what you want and what you have are so slim you honestly wouldnt be able to even tell the difference if you didnt already know. i think your caught up on principle and not reality. so it might be different then what you wanted but is it really worht it to get a different turbo, i could understand this if you ordered a gt55r and recieved a gt28rs but you didnt.

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

thats funny ---- right there.

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

If anyone else finds threads made by this butthole around the interweb...can you link them to me?

They keep getting locked on other forums but we'll leave this open for a little longer.

I dont care about taking the heat...I just want OTHER people to know not to sell to this guy.

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

chris offered me to buy the turbo i want at cost price and i said YES.
but when he told me the price i was stunned it was a cost price,

and then his answer was:
"since you know everything go ---- youself"

Do you really think i need them two turbo's?

Re: Xenocron tunng solutions, WORST costumer service I EVER .
 

Meh, there is some grey area involved here.

Racepak, your command of english - and especially english jargon - is less than perfect and I had to read through everything three times. You were asked a couple times what you wanted Chris to do and while somewhat obvious (after reading the third time through) you didn't answer him even after he asked multiple times. I would have anally reamed you if you did that to me, I can't handle passive-aggressive ----,

Chris, you've been stressed lately and it shows. You know how much shipping costs, exactly how much you can lose on the deal and still break even, you could have laid out the bottom line of what you could have done for him. Expressing what he got vs what he thinks he wants in terms of power production is the easiest way for someone who's read jargon numbers on a forum to decide y/n what they want. It's how I break things down into lay-speak, and doing that would have sidestepped a LOT of the language/communication barrier.

Two points I'd like to make:

1) There is less than 200 rpms spool and 30 whp difference between those turbos. I've tuned hundreds of cars, but only brought out 95% of a turbo's capability on four cars.

2) This is the first Xenocron fuckup in recorded history. He's the most successful aftermarket performance e-business I've ever heard of, and I've cross examined a number of HMT and HT sponsors about the market, what they see is selling, how the economy has affected their business. That says a lot.


Can you two meet in the middle without all the anger and frustration? I think you can.



edit: okay, 12 posts after I started typing this, I guess not. And I guess I didn't have the whole story. I really don't know what to say. :(