Originally Posted by rawr

I used to work for sprint customer service. When i went into the training for the job, I was told I would fix peoples plans, phones and bills. When I got out on the floor the only thing that they wanted me to do was get off the phone fast, don't transfer (they told us to give out the number and say we couldn't transfer) and 'maximize'. It was about nothing but selling ----. I honestly think sprint fucked up peoples bills who pay on time and had a high customer value with the most 'maximization' options. They would always double bill things like insurance then send us memos telling us the insurance was double billed and to make sure we credited it and offered a maximization. If you didn't call in, then they got your extra 5 bucks anyway. Perfect sales scheme. They also didn't train the people in the store who sold the phones correctly, so people would intentionally ---- themselves over. I remember one time during Christmas they were telling people that if they signed up for a phone contract they would get like 6 free ring tones, but for some reason no one with sprint actually put vision on the phones so everyone who downloaded ring tones without vision ended up getting charged 1 cent per kilobite, so every ring tone ended up being like 6-10 dollars.
I ended up getting put in an intensive training unit because I fixed to many peoples accounts and refused to sell anything on the floor. Ended up just leaving after being yelled at by the coke heads who ran that ---- hole slightly there after. You could fraudulently charge peoples accounts for vision service, fraudulently add second lines and tons of other things and never get reprimanded, but if you were ------- up their call center statistics (------- up peoples accounts is not monitored unless the person who fucks your account up types it in) then you were in bad. It's really a huge hustle to them, everything they possibly can do, they do to make money. The call centers aren't even owned by sprint. They're primarily owned by this French company called Teleperformance, so if bad ---- does go down, it's not really "sprints fault"