DO NOT ORDER FROM www.autopartswarehouse.com
this conversation pretty much sums up my experience
deesnutz: hello Joe: Welcome to Live Help! How can I assist you today? deesnutz: im trying to get at least a tracking number on my order deesnutz: that i ordered on april 20th Joe: May I have your Order Number or your Email address used on the Order.... deesnutz: 2043080 Joe: JOSEPH H....... deesnutz: no deesnutz: sorry deesnutz: 2034080 Joe: KRISTIN... deesnutz: yes Joe: As the EBC parts are on high Demand now, ther are being shipped directly from the Manufacturer and you will receive the Tracking Number soon deesnutz: its been over a month deesnutz: and i called last thursday and was told i would have a tracking number deesnutz: in my email in 24 hours deesnutz: and i did not get one deesnutz: then i emailed back this tuesday and said i still had not gotten a tracking number deesnutz: and noone replied Joe: You will receive the tracking number next week on yuor E-Mail Address: @hotmail.com deesnutz: what do i have to do to get a tracking number now Joe: sorry we do not have the tracking number updated yet deesnutz: why does it take over a month to get a tracking number Joe: As the EBC parts are on high Demand now' deesnutz: it shouldnt evben take a month to get the poarts deesnutz: or someone could have at least told me it would be a while to get them deesnutz: is that not your policy? deesnutz: hello? Joe: Sorry about that deesnutz: why didnt anyone tell me it would be so long Joe: Sorry for the inconvenience caused deesnutz: whats the number for customer service and are they available now Joe: Customer Service is available only through this Live Help and Email deesnutz: i got the number last week it was 1-866 something Joe: sorry we do not any phone number for Customer service deesnutz: yes you do i was given the number last week and called and spoke to someone Joe: 1-800-859-0923 press option 1 Joe: this is the only number we have and this is our Sales number deesnutz: then i must have imagined it last week deesnutz: this is by far the worst service i have ever gotten from any company i have dealt with Joe: As the EBC parts are on high Demand now. deesnutz: it has nothing to do with the fact that the parts are on back order deesnutz: its the fact that i have called/emailed 20 times and have gotten absolutely no answers or assistance Joe: I am sorry, I have no information updated yet on your order deesnutz: i was told several times that i would be emailed tracking numbers and i havent gotten them Joe: being shipped directly from the manufacturer Joe: you will sure receive the tracking Email soon deesnutz: well i was told that last week \ deesnutz: why cant someone call the manufacturer and get my tracking number Joe: still we do not have the update from the manufacturer Joe: we are trying to get the tracking number soonm deesnutz: why didnt anyone tell me deesnutz: that it would be so long deesnutz: can you at least call them and find out when they are shipping them Joe: I have dropped a message to the concern department and they will sure work on ut Joe: it* deesnutz: i bet they will deesnutz: whats your order cancellation policy Joe: I am sorry, no orders can be cancelled after get processed deesnutz: so i place my order you bill me then i wait an extremely long time call and email customer service several times and get no help deesnutz: and i cant even cancell the order? Joe: sorry , this is only because of teh EBC parts are on high demand deesnutz: so, again why didnt anyone inform me that they were on back order Joe: I am sorry about that deesnutz: i will be filing a complaint with the better business bureau deesnutz: and i will also be posting this on every car website i can find Joe: Sorry for the inconvenience caused deesnutz: bye Joe: bye |
Re: DO NOT ORDER FROM www.autopartswarehouse.com
try ccfab, i've heared good things
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Re: DO NOT ORDER FROM www.autopartswarehouse.com
---- happens and orders get delayed sometimes. From that conversation it seems they did all they could, you can't always get results instantly when you talk to customer service. Wait a week like he said.
I know, you've already waited a few weeks. Give it some time. I know it's not your fault and you aren't happy, but you can't do anything else about it right now. |
Re: DO NOT ORDER FROM www.autopartswarehouse.com
Joe: I have dropped a message to the concern department and they will sure work on ut Joe: it* deesnutz: i bet they will ahahhahahaha |
Re: DO NOT ORDER FROM www.autopartswarehouse.com
Haha, awesome. I bet it must suck for "Joe" to have to bite his tongue everytime someone gets an attitude with him.
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Re: DO NOT ORDER FROM www.autopartswarehouse.com
www.rockauto.com FTW
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Re: DO NOT ORDER FROM www.autopartswarehouse.com
Live help DIRECTLY FROM INDIA! : )
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Re: DO NOT ORDER FROM www.autopartswarehouse.com
I love How he Capitolized Random words.
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Re: DO NOT ORDER FROM www.autopartswarehouse.com
" solfly " for prezident.... wooot i definitely will not buy from "www.autopartswarehouse.com" instead i plan to buy from www.homemadeturbo.com :-P
handled it well i like that. |
Re: DO NOT ORDER FROM www.autopartswarehouse.com
There's a rash of no name websites out there that put a fancy picture up on thier site, and all the orders are drop shipped from the actual owners of the parts. It's not a completely bad system, but it's easy to ---- up and the fly by night websites are good at it.
I recently ordered a pretty uncommon part recently because I had heard the manufacturer can take 6 months to make them. I just wanted to see how long it would take, but it showed a week later uneventful. :'( Drop shipped as well. |
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