DO NOT ORDER FROM www.autopartswarehouse.com
 

this conversation pretty much sums up my experience

deesnutz: hello
Joe: Welcome to Live Help! How can I assist you today?
deesnutz: im trying to get at least a tracking number on my order
deesnutz: that i ordered on april 20th
Joe: May I have your Order Number or your Email address used on the Order....
deesnutz: 2043080
Joe: JOSEPH H.......
deesnutz: no
deesnutz: sorry
deesnutz: 2034080
Joe: KRISTIN...
deesnutz: yes
Joe: As the EBC parts are on high Demand now, ther are being shipped directly from the Manufacturer and you will receive the Tracking Number soon
deesnutz: its been over a month
deesnutz: and i called last thursday and was told i would have a tracking number
deesnutz: in my email in 24 hours
deesnutz: and i did not get one
deesnutz: then i emailed back this tuesday and said i still had not gotten a tracking number
deesnutz: and noone replied
Joe: You will receive the tracking number next week on yuor E-Mail Address: @hotmail.com
deesnutz: what do i have to do to get a tracking number now
Joe: sorry we do not have the tracking number updated yet
deesnutz: why does it take over a month to get a tracking number
Joe: As the EBC parts are on high Demand now'
deesnutz: it shouldnt evben take a month to get the poarts
deesnutz: or someone could have at least told me it would be a while to get them
deesnutz: is that not your policy?
deesnutz: hello?
Joe: Sorry about that
deesnutz: why didnt anyone tell me it would be so long
Joe: Sorry for the inconvenience caused
deesnutz: whats the number for customer service and are they available now
Joe: Customer Service is available only through this Live Help and Email
deesnutz: i got the number last week it was 1-866 something
Joe: sorry we do not any phone number for Customer service
deesnutz: yes you do i was given the number last week and called and spoke to someone
Joe: 1-800-859-0923 press option 1
Joe: this is the only number we have and this is our Sales number
deesnutz: then i must have imagined it last week
deesnutz: this is by far the worst service i have ever gotten from any company i have dealt with
Joe: As the EBC parts are on high Demand now.
deesnutz: it has nothing to do with the fact that the parts are on back order
deesnutz: its the fact that i have called/emailed 20 times and have gotten absolutely no answers or assistance
Joe: I am sorry, I have no information updated yet on your order
deesnutz: i was told several times that i would be emailed tracking numbers and i havent gotten them
Joe: being shipped directly from the manufacturer
Joe: you will sure receive the tracking Email soon
deesnutz: well i was told that last week \
deesnutz: why cant someone call the manufacturer and get my tracking number
Joe: still we do not have the update from the manufacturer
Joe: we are trying to get the tracking number soonm
deesnutz: why didnt anyone tell me
deesnutz: that it would be so long
deesnutz: can you at least call them and find out when they are shipping them
Joe: I have dropped a message to the concern department and they will sure work on ut
Joe: it*
deesnutz: i bet they will
deesnutz: whats your order cancellation policy
Joe: I am sorry, no orders can be cancelled after get processed
deesnutz: so i place my order you bill me then i wait an extremely long time call and email customer service several times and get no help
deesnutz: and i cant even cancell the order?
Joe: sorry , this is only because of teh EBC parts are on high demand
deesnutz: so, again why didnt anyone inform me that they were on back order
Joe: I am sorry about that
deesnutz: i will be filing a complaint with the better business bureau
deesnutz: and i will also be posting this on every car website i can find
Joe: Sorry for the inconvenience caused
deesnutz: bye
Joe: bye

Re: DO NOT ORDER FROM www.autopartswarehouse.com
 

try ccfab, i've heared good things

Re: DO NOT ORDER FROM www.autopartswarehouse.com
 

---- happens and orders get delayed sometimes. From that conversation it seems they did all they could, you can't always get results instantly when you talk to customer service. Wait a week like he said.

I know, you've already waited a few weeks. Give it some time. I know it's not your fault and you aren't happy, but you can't do anything else about it right now.

Re: DO NOT ORDER FROM www.autopartswarehouse.com
 

ahahhahahaha

Re: DO NOT ORDER FROM www.autopartswarehouse.com
 

Haha, awesome. I bet it must suck for "Joe" to have to bite his tongue everytime someone gets an attitude with him.
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Re: DO NOT ORDER FROM www.autopartswarehouse.com
 

www.rockauto.com FTW

Re: DO NOT ORDER FROM www.autopartswarehouse.com
 

Live help DIRECTLY FROM INDIA! : )

Re: DO NOT ORDER FROM www.autopartswarehouse.com
 

I love How he Capitolized Random words.

Re: DO NOT ORDER FROM www.autopartswarehouse.com
 

" solfly " for prezident.... wooot i definitely will not buy from "www.autopartswarehouse.com" instead i plan to buy from www.homemadeturbo.com :-P

handled it well i like that.

Re: DO NOT ORDER FROM www.autopartswarehouse.com
 

There's a rash of no name websites out there that put a fancy picture up on thier site, and all the orders are drop shipped from the actual owners of the parts. It's not a completely bad system, but it's easy to ---- up and the fly by night websites are good at it.

I recently ordered a pretty uncommon part recently because I had heard the manufacturer can take 6 months to make them. I just wanted to see how long it would take, but it showed a week later uneventful. :'( Drop shipped as well.

Re: DO NOT ORDER FROM www.autopartswarehouse.com
 

why does it look like all his replies are pre typed and just selected when appropriate
As the EBC parts are on high Demand now

Re: DO NOT ORDER FROM www.autopartswarehouse.com
 

I HATE outsourced customer support. They rarely understand what my complaint or problem is and give me all the wrong answers. They're annoying too because I can talk all the crap I want and they never let it get to them...

I work at customer support for cingular, and I hate people. Be rude to me and i'm not scared to hit the "release call" button. Bastards...

Anyway yeah it's pretty crappy of them to do that. But there really isn't much they can do about the manufacturer being backordered.

Re: DO NOT ORDER FROM www.autopartswarehouse.com
 

A company with real customer service would have allowed you to cancel the order, once they found out that the parts were "on high DEMAND" and were going to be back ordered forever.

Craig

Re: DO NOT ORDER FROM www.autopartswarehouse.com
 

Good point Craig. If the parts were in such high demand, WTF do they care that you want to cancel it? If it was in high demand it'd be resold the next minute.

Re: DO NOT ORDER FROM www.autopartswarehouse.com
 

yeah they blow goats