Customer Service 101
08-08-2007, 02:37 PM
#11
0.0 BAR
Thread Starter
Join Date: Feb 2003
Posts: 0
Re: Customer Service 101
Top post updated with response. 
Some of you may have experienced my dual personalities when it comes to business. You can find me in the forums calling people jizznigglets all over, but about business I try to be as Craig Corbin as possible (-TunerToys customer service scholar). This guy's asking for it, though.
Some of you may have experienced my dual personalities when it comes to business. You can find me in the forums calling people jizznigglets all over, but about business I try to be as Craig Corbin as possible (-TunerToys customer service scholar). This guy's asking for it, though.
08-08-2007, 02:52 PM
#14
0.0 BAR
Thread Starter
Join Date: Feb 2003
Posts: 0
Re: Customer Service 101
No, it's the hose end to tapered male fitting connection. If a small fitting came stripped I would give it more credibility, but if two fittings are stripped, and they're the ones that go together (aka, you put it together and fucked it up), then I know you're bullshitting.
The small fittings and hose ends aren't even made by the same company. How could both, in one kit, happen to be stripped? lol.
The small fittings and hose ends aren't even made by the same company. How could both, in one kit, happen to be stripped? lol.
08-08-2007, 04:07 PM
#16
3.0 BAR
Join Date: Sep 2004
Posts: 1,588
Re: Customer Service 101
The love how they try to hold ---- over you.
I got a call from a guy I sold a bunch of parts to in canada oh 1.5-2 years ago. He calls the other day, "these parts are messed up, it's like their out of round or something. That's not right man, they've never been used or anything" Were they dropped? "of course not, we take very good care of our equipment, it's not right man I mean we were going to buy alot more parts from you, but we wanna make sure they'll last."
I tell him to send em back and it's blatantly obvious by the dark brown rust color of the brass that the part has been sitting in a tank of hot water ever since we sent them out (their inteded purpose is long term hydrostatic pressure testing at high temp, so they get this look with use) and the kicker is a massive dent in the corner of one part. The 2 parts that shipped assembled no longer fit together, but yet they arrived 'just like this' The spanner wrench holes used to open stuck parts were all elongated from people trying to crank the parts back together and 'fix' the dent.
------ pisses you off when you know you'll replace ---- they fucked up regardless if it's their fault, but they gotta lie like you've a ------ idiot with no brain. I mean he did buy a shitload of equipment, I'll fix that ---- no problem. But it makes me furious that people try to scam something you'd be happy to fix, cause they don't wanna accept blame for their stupidity.
I got a call from a guy I sold a bunch of parts to in canada oh 1.5-2 years ago. He calls the other day, "these parts are messed up, it's like their out of round or something. That's not right man, they've never been used or anything" Were they dropped? "of course not, we take very good care of our equipment, it's not right man I mean we were going to buy alot more parts from you, but we wanna make sure they'll last."
I tell him to send em back and it's blatantly obvious by the dark brown rust color of the brass that the part has been sitting in a tank of hot water ever since we sent them out (their inteded purpose is long term hydrostatic pressure testing at high temp, so they get this look with use) and the kicker is a massive dent in the corner of one part. The 2 parts that shipped assembled no longer fit together, but yet they arrived 'just like this' The spanner wrench holes used to open stuck parts were all elongated from people trying to crank the parts back together and 'fix' the dent.
------ pisses you off when you know you'll replace ---- they fucked up regardless if it's their fault, but they gotta lie like you've a ------ idiot with no brain. I mean he did buy a shitload of equipment, I'll fix that ---- no problem. But it makes me furious that people try to scam something you'd be happy to fix, cause they don't wanna accept blame for their stupidity.
08-08-2007, 04:44 PM
#18
0.0 BAR
Join Date: Dec 2003
Posts: 0
Re: Customer Service 101
Originally Posted by crxvtec91
You should have charged him restocking fee 
.
.How many idiots like this do you encounter in a week steve? I'm sure this is one of the worst things about owning your own business.
08-08-2007, 04:46 PM
#19
3.0 BAR
Join Date: Mar 2006
Posts: 5,631
Re: Customer Service 101
Originally Posted by SinisterCRX
Agreed.
How many idiots like this do you encounter in a week steve? I'm sure this is one of the worst things about owning your own business.
How many idiots like this do you encounter in a week steve? I'm sure this is one of the worst things about owning your own business.
an email adress made explicitly for this gag of course....
08-08-2007, 04:52 PM
#20
3.0 BAR
Join Date: Mar 2003
Posts: 21,479
Re: Customer Service 101
Originally Posted by stenseltizm
The love how they try to hold ---- over you.
I got a call from a guy I sold a bunch of parts to in canada oh 1.5-2 years ago. He calls the other day, "these parts are messed up, it's like their out of round or something. That's not right man, they've never been used or anything" Were they dropped? "of course not, we take very good care of our equipment, it's not right man I mean we were going to buy alot more parts from you, but we wanna make sure they'll last."
I tell him to send em back and it's blatantly obvious by the dark brown rust color of the brass that the part has been sitting in a tank of hot water ever since we sent them out (their inteded purpose is long term hydrostatic pressure testing at high temp, so they get this look with use) and the kicker is a massive dent in the corner of one part. The 2 parts that shipped assembled no longer fit together, but yet they arrived 'just like this' The spanner wrench holes used to open stuck parts were all elongated from people trying to crank the parts back together and 'fix' the dent.
------ pisses you off when you know you'll replace ---- they fucked up regardless if it's their fault, but they gotta lie like you've a ------ idiot with no brain. I mean he did buy a shitload of equipment, I'll fix that ---- no problem. But it makes me furious that people try to scam something you'd be happy to fix, cause they don't wanna accept blame for their stupidity.
I got a call from a guy I sold a bunch of parts to in canada oh 1.5-2 years ago. He calls the other day, "these parts are messed up, it's like their out of round or something. That's not right man, they've never been used or anything" Were they dropped? "of course not, we take very good care of our equipment, it's not right man I mean we were going to buy alot more parts from you, but we wanna make sure they'll last."
I tell him to send em back and it's blatantly obvious by the dark brown rust color of the brass that the part has been sitting in a tank of hot water ever since we sent them out (their inteded purpose is long term hydrostatic pressure testing at high temp, so they get this look with use) and the kicker is a massive dent in the corner of one part. The 2 parts that shipped assembled no longer fit together, but yet they arrived 'just like this' The spanner wrench holes used to open stuck parts were all elongated from people trying to crank the parts back together and 'fix' the dent.
------ pisses you off when you know you'll replace ---- they fucked up regardless if it's their fault, but they gotta lie like you've a ------ idiot with no brain. I mean he did buy a shitload of equipment, I'll fix that ---- no problem. But it makes me furious that people try to scam something you'd be happy to fix, cause they don't wanna accept blame for their stupidity.
------- ridiculous how fucked up some people are and how they can sit and lie to you knowing that both of you know the truth. What a piece of ----. 
Steven, you're a great asset to the Smith family.
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