I've been ordering parts from Summit racing for the truck almost exclusively, as they have fast shipping, excellent selection, good prices, and whatever I want is almost always in stock. I've ordered all of my fuel system parts there, along with several other items, and have spent almost two thousand dollars there, with another couple thousand to go.

I ordered several -6AN fittings for my fuel system, and was installing one last night. I got it 2/3 of the way installed into the hose, and then it abruptly snapped off. Luckily, I had left enough extra on the hose length that I could cut it off, and threaded another fitting into it, this time with no issues to check the length, all was well.

I called Summit this morning, and spoke with a customer service rep, who, informed me that in 7 years of being with Summit, he had never heard of an AN fitting breaking off, and that to do so it must have been cross threaded. I informed him it had not, to which he responded that it had to have been, and he proceeded to tell me they would not be sending a replacement, and that if I wanted, I could buy another.

Little did he know that I am a quality engineer at a major engine manufacturer, that has worked with metal extrusions in the past (as these fittings are turned from), and know that if you get oxide slag from the outside of the billet into the part, it will cause porosity and weakness in the part. If you look at a high res of the fracture, you can make out two tiny black dots at the initiation point of the fracture... You guessed it, oxide voids.

The point of all this is to simply make everyone aware of Summit's customer service. Had they said "Sorry about that, we'll get another in the mail free of charge" I would be posting up right now how great their customer service is. Instead, I will be relaying this to the other 3 forums I am a member of, as well as to Summit's customer service division.

Oh, and, to prove I didn't cross thread it, some pictures:

 

thats fucked up i dont know where your from but if you take that part to summit they will probably replace it. they would obviously have no way of saying that it was cross threaded cause its clear as day that it wasnt. i dunno they suck pretty bad at customer service in general though if you go in the store they treat you like your just a window shopper. like you have to hunt someone down in order to buy something. ive had problems with them ordering me wrong parts cause they had no idea what i was talking about. i live like 45 minutes away from the store and i still only go there if i absolutly cant get what i need somewhere else.