Originally Posted by Brian to Robert

Robert, I wanted to let you know how your lack of concern and inability to do your job, has completely screwed me over.

I asked you two simple questions before I agreed to buy from you.

1st, Can you ship USPS to Canada to avoid the Brokerage fees associated with UPS.
2nd,Can you make the parcel worth less on the Weigh Bill so I do not get hammered paying Full Tax on $3000.00 USD.

You agreed to do both of these requests.

On 09 Feb 09, I sent you payment for the Total cost of the order, $2800 US exchanged to $3200 CDN. I even sent more money to cover the cost that you would loose by using Pay-Pal.

I heard nothing from you for days, then you sent that were worried about the payment taking time to clear to your E-Mail address due to it's large size. Who Cares, I was overseas for two more months, so you waited, failed to answer my e-mails and then waited and waited and finally just canceled the Pay-Pal. You then asked me to resend the payment to a different e-mail, 15 Days later when the Canadian dollar had dropped significantly compared to the USD.

On 25 Feb 09, $2800 US would exchange to $3650 CDN (The Date I had to re-send payment)

I was a bit upset, because that is basically now more expensive than if I went directly to Haltech AUS.

But I was happy again becasue it was on the way...

I paid the second time, You confirmed that the payment was received and that the parcel was on the way. Once again days went by without contact, but I assumed that the parcel was on the way. I guess you held the delivery because you claim you were worried about the parcel not being received at the post office. You figured that because I was overseas, it was OK to just hold my parcel until I got back. Oddly, that makes no sense, I told you that my wife was able to collect the parcel, even sign for it legally on my behalf. She and I were both waiting for it. After 20 Days I sent you an E-Mail asking for a tracking number, two days later, you replied that you didn't send it yet because you wanted me to be home. I reminded you that I expected you to send it and that I didn't need you to babysit my delivery. I also reminded you that I needed you to lower the printed value of the parcel to clear customs. You agreed to to both and finally send it. It arrived two weeks later.

The parcel arrived missing the complete sensor kit, (Had the parcel been shipped when it was supposed to, I would have known sooner, could have told you sooner and might have been able to get the sensor package in time for the build. You Probably forgot, you probably didn't reply to my email becasue you forgot and couldn't bring yourself to tell me. So now what.. I have no email from you and I had no parts for two more weeks. Finally I got a reply from you..., "---- Brian, I forgot... I'll send it out today.." 12 Days later, no confirmation that it was sent and no parcel. I emailed you again, Once again "---- Brian, I forgot...I'll send it out today.." BULLSHIT! I'm DONE WITH YOU.

So when the original parcel was sent, you obviously forgot to lower the value, I would expect that from you knowing how you operate now. Before it was sent I even reminded you with the second payment, and after you decided to hold my parcel, I reminded you, and you said, "Sure thing Brian, I'm on it"........ and forgot.

I was charged a COD for Canadian sales tax on the full value in US funds when it finally crossed customs. That was $320.00 CDN COD on top of the Pay-Pal screwup.

I selected the exact day I sent the first payment, becasue the US dollar was low.

So, In total. Because you forgot, or didn't read the E-Mails, or didn't f-ing care. I am personally out more than $1000.00 more than I was expecting. Plus missing parts with ZERO action from you in almost a month.

Tell me I shouldn't be a little upset.

You have totally Screwed up my order, in my opinion.

Originally Posted by BRIAN to ERIC at HALTECH

I have been waiting for an IAT sensor and Coolant sensor from a haltech authorized dealer in the US. (Static X)

I received my main order over 60 days ago, but he never sent these two sensors. I asked about it and he said he was "on it, I'll ship them the next day", later I inquired about it and he said "---- I forgot" then "I'm on it, they'll ship the next day"

He does not answer E-Mails usually until 3 have been sent. It is truly frustrating.

I understand that this is totally not your problem, but I still do not have the sensors and he has not answered any of my emails for over 12 days, so I have no way of knowing if he "---- I Forgot" again.

I am at the point where I truly feel I should just buy them again... I have a $3000 EMS hooked into a car that can't do anything due to incompetence. He was very active in E-Mail before he got paid...

Your input would be interesting.

Thanks very much.

Originally Posted by kev77 (Post 1270865)

oh well u live and u learn