HomemadeTurbo - DIY Turbo Forum - please read and pass on...

for everyone as lazy as me:

"I've decided, out of the goodness of my heart, to warn all of you of a company here in lovely Colorado. Turbo Engineering Corporation of Golden, Colorado does not desere to be in buisness. Yes, I know that does sound a bit harsh but after you read this story and think of how pissed off you would be, i'm sure you'll understand my accusation.

I'll type this little "yarn" in chronological order so that it's absurdity is easily grasped. Not that it will be hard to grasp in the first place.

Day one: I decide my turbo needs a rebuild and send it off to Turbo Engineering Corporation, 17222 South Golden Road, Golden Colorado, 80401. I say, call me when you know what needs to be done to make this bad boy run again. I have also included a rebuild kit to make the process easier and less time consuming for the technician.

Day two: I call and ask if they know anything about my turbo. I dropped it off a day before and they said they would call me to tell me what needed to be done. I'm a bit anxious since this is my only car and I kind of need it. They say "We'll he hasn't gotten a chance to look at it yet, but we'll call you as soon as we know." "Ok" I reply. Then a week goes by...

Week 2: I call them. "Well, he hasn't gotten a chance to look at your turbo yet, it's been sitting on his bench all week but for some reason he hasn't gotten around to it." Once again I reply "Ok, call me when you know."

Week 2 day 2: They call me and tell me my turbo does in fact need a rebuild. (Well i'll be damned ) And along with that, the compressor bearing needs to be machined and a whole host of other crap. I ask "Ok, when can I expect this to be done?" "We'll try to have it done by the end of this week, but it will probably be early next week." "Fine" I say, "Call me when it's done."

Week 3: Monday ends, no phone call. I call them on Tuesday. "Hey, umm, is my turbo done" "We got really backed up, it looks like it'll be the end of this week" they say. "Well really try to have it done by Thursday because my parents are going out of town and this is my only car." "Ok" they reply "We can't garuntee it by this Thrusday, but it will definantly be done by Friday. We'll call you as soon as it's done."

Week 3, Thrusday: 4:30 rolls around and they close at 5 so I call them to see if there's any chance in hell this little task would be accomplished. "No, it'll be done tomarrow though so we'll call you as soon as it's done so you can come pick it up." "Fine" I reply.

Week 3, Friday: No call in the morning so I call them in the afternoon around 2. (Golden is a bit of a drive from where I am so I need to try to get there before 5) "Yeah it's not done yet, but the technician says he'll get it done tonight. He's got lots of other things to do so it'll be done tonight and you can come pick it up tomarrow even though we're closed. We'll call you when it's done tonight." "Ok" I reply, "I apologize for calling you so much, but you don't seem to call me." I say.

Week 3, Saturday: No phone call and they don't pick up when I call them.

Week 3, Sunday: No phone call annd they don't pick up when I call them.

Week 4, Monday: I call them, "Is my turbo done yet?" "We got really backed up, it'll be done today though. We'll call as soon as it's done." No phone call the rest of the day.

Week 4, Tuesday: I call them, "Is my turbo done yet?" "We swear, today is the day. It will be done and you can come pick it up after we close if you want. Were all staying after because there's lots to do." "Ok." I reply. No phone call...

Week 4, Wednesday (today): I can't call them because I have class, so instead, my dad gives them a call. "Hello this is Gene Ferry, I was wondering if my sons turbo is done yet." The lady we've been talking to for 4 weeks says "Hang on, I'll let you talk to the technician working on your turbo." A surly sounding man picks up the phone, "Yeah this is Jim." "Hi Jim, this is Gene Ferry, you've had my sons turbo for 4 weeks and you keep saying it'll be done and it isn't, ever. Whats the deal? How much longer is this gonna take?" To which Jim the Technician replies (and no, I AM NOT KIDDING) "It's not gonna be done for a while because we can't work on it because you keep harrasing us." "Umm, Jim" my dad says, "You've had this for 4 weeks and you said we would definantly have it by last friday." Jim then says "We never said that." "Yes Jim, you did." Says dad. "Well we never said it would be done on Friday, we said it would be done on Monday." "Well jim, it's now wednesday, you swore it would be done yesterday and you never even called." Then Jim has the audacity to say (and yes I quote) "Look, you can either stop calling and it'll get done when it get's done, or you can come pick it up right now in a box."

Now, I'm no buisness major, but to me, that seems like a pretty crappy buisness practice. Correct me if i'm wrong for saying this but, they can go right to hell.

Long story short: DO NOT DO BUISNESS WITH THIS COMPANY!!!

Turbo Engineering Corporation
17222 South Golden Road
Golden, Colorado
80401
www.turboengineering.com

1-800-950-turbo"