HomemadeTurbo - DIY Turbo Forum - Curse word Fidanza and thier customer service

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Curse word Fidanza and thier customer service

I've got a fidanza aluminum flywheel sitting around because the starter ring decided to seperate from the aluminum friction surface.Its only about a year old and maybe 10k on it.I called up fidanza's tech line but they have yet to call me back to return my message.I emailed them last night asking what my options are, if its a defect, and why this would happen.Ive had several of these flywheels ranging in age with this one being the newest.This is the email I sent them:

To: <sales@fidanza.com>
Subject: flywheel questions/warranty info

I purchased a flywheel from you a while back, and it seems to have a manufactured defect.The steel starter ring has completely seperated from the aluminum friction plate.This was installed on a 94 Ford Probe 2.5L V-6.The flywheel functions perfect otherwise, but I am unable to start the car normally(has to be push started).What are my options, id like to stay with a fidanza, but I am unaware of the warranty against defects such as this? Id ultimatly like to send this one in, and receive another flywheel if possible.What can I do? Thanks.

This is the email I received today:

Clint,
The ring gear seperating from the flywheel is not a defect. It occurs when the flywheel is getting heated and cooled to quickly.. usually from racing or excessive launching. What happens is the aluminum heats quicker than the steal ring gears and the ring pushes the aluminum into a smaller spigot than originally intended once cooled... causing the ring to slip.
The good news is it is correctable. You can have the flywheel shipped into us for inspection and ring gear replacement. We charge $50.00 plus shipping for this service. If this is something you would like to pursue please send me another e-mail with your full name, address, and phone number. I can then issue you and RGA number so you can send in the flywheel and begin the process.. which is very quick with short turn around periods.
Thanks,
Aaron

Now maybe im wrong, but isnt this something they should take care of? Are'nt flywheels supposed to be durable against racing? Why else would i spend $400 on a lightweight flywheel to daily drive the car? The way i see it, its a defect and they are to blame, so i dont feel right paying them to fix their product which i used how it was intended.I know theres no way to prove it, but this flywheel didnt really recieve much abuse, nor excessive slipping of the clutch.It was in my daily driver, then swapped to another daily driver with occasional abuse.What are your thoughts on this? Im going to call them tomorrow and talk with somebody personally, id just like some input whether you think its worth the call to bitch or just pay the money and be done with it.

Re: Fuck Fidanza and thier customer service

welcome to made in china products. the $50 covers the cost of shipping the kid to usa.

why the ---- do people waste $400 on a flywheel to knock .1 off of their 1/4mi? it sure and the hell doesn't improve DD setups that make up hmt

Re: Fuck Fidanza and thier customer service

I think you should just pay them and get your daily driver back up and running. It sucks to not have a daily driver. I bought my car with a 8lb Aasco Motorsports Flywheel that was used for god knows how long and 15K miles on boost later it still works like new. Same with the ACT street clutch package, got it used and over 15k miles on boost after i got it.
Im sure you know that aftermarket parts were designed to perform at it's best and they have durability in mind but performance comes first.

Re: Fuck Fidanza and thier customer service

Quote:

Originally Posted by c0mpl3x

.1 my ass.The stock flywheel weighs 24lbs compared to 9lbs.BTW i didnt buy it for that much, but thats what they charge direct from Fuckdanza.As for the daily driving, unless your a crippled nig, it drives pretty damn smooth for a daily.