moates burn1 installation problem...
 

my computer crashed and i had problems with installing this thing before. now here they are again. the device is listed as unknown and after i go in to install it, it says that the driver i have is better or whatever...but i don't have one to begin with. i know this thing is buggy like that. i've emailed craig but need to get this thing done asap.

Re: moates burn1 installation problem...
 

What OS?

Re: moates burn1 installation problem...
 

if your using xp it's gonna be a pain in the ass..took me a few times to get mine to even recognize it...i just downloaded the drivers..poped it in..and when it finally did recognize it just show the wizard where the drivers are and bam..a good write up on moates.net

Re: moates burn1 installation problem...
 

Mine worked on XP easily the first time. on all my computers.

Re: moates burn1 installation problem...
 

i have a 2ghz athlon running xp. i don't think this was a problem the first install. i have the drivers but it just won't work. i saw somewhere on uberdata's site that people with the xp service pack had problems. you guys that have that get it to work ok?

Re: moates burn1 installation problem...
 

I have had mine through some service pack updates and it was fine. Email Craig.

Re: moates burn1 installation problem...
 

I've installed the drivers on 4 different machines, all running XP Pro with Service Pack 2.

The drivers are not the issue. They work fine. Not to mention, Craig doesn't write the USB drivers. They're provided by the manufacturer of the chipset.

..and what do you mean, "I know this thing is buggy like this"?

Maybe you don't know how to install them correctly... point them to the specific location where they're extracted. Don't "search" anywhere for them. Geezz..

Re: moates burn1 installation problem...
 

when i plug it in, the computer doesn't even go through the install process. it says that the device is unknown or damaged. the "search for drivers" part of the install was done on only the folder where the drivers were at. there's nothing else in there.

maybe buggy was the wrong word but it's pretty obvious that there are quite a few people that have installation and programming problems with this device. geezz..

Re: moates burn1 installation problem...
 

The only person I see having an issue with it is you. No one else has chimed in about having an issue with it, only posts of trying top help you.

As far as your drivers go, find the failed instance of the hardware in Device Manager, then update teh driver from that entry. Don't uninstall it. Update it, and do not search for them. Point them to the folder.

I've never heard of anyone having installation issues. It's a generic driver install. I think it's user error.

Re: moates burn1 installation problem...
 

Ya its a loose nut behind the wheel. ;)