racepak

it started like this....

SECOND EMAIL BY ME:
sorry.

he backed out,
anyway,
i need some parts for myself,
can u get me a good deal on the neptune rtp board+aboost solonoid? or mabey u got a used one for sale?

-omni map
-lm1 sensor cable (the shorter one)
-garrett 50 63 like eliav got, + restrictor
-and a k&n filter for its inlet size,
to israel

XENOCRON:
$859.00 including the shipping

Are you going to send Western Union?

ME:
no, ill use paypal.
oh and i forgot. the turbo i want is a 57 63 !

ME:ok.i'm gonna get my international credit card in two days so,
lets finish this :P

il need to send all the items to LA. my uncle will take care of the ebay listing,
the parts list:
d16 std main bearings and thurts washers.
a working omni map. 120
Boost Solenoid Kit - $49 (GM).
$610 on the Garrett Turbo 57 63 with Restrictor +filter. (is it possible to get one with a polished housing?)



XENO: can get a polished housing if we get a BORG WARNER turbo…I been ordering a few of them and I really like these turbos. I actually have one T3/T4 Borg Warner 57 trim in stock with a 3” V BAND exhaust. (non polished). I can sell that to you for $595, plus if you want the VBAND kit to make your downpipe, I can sell you that for an extra $75.00


XENO:
I’m a little confused…the total we talked about last time was $1254 with the headgasket, but now you have sent me $1134 and $90 which is $30 short of that total.
The Item List:
(1) ($90) COMETIC - oem or better head gasket 75.25 bore stock thickness,??
(2) ($65) d16 std main bearings and thurts washers.
(3) a working omni 4 bar map. ($ 120)
(4) GM Boost Solenoid Kit – ($49) + ($10)pwm ecu kit
(5) ($610) on the Garrett Turbo 57 63 with Restrictor +filter(6) ($150) - obd0 to obd1 harness + 0-1 distributor adapter
(7) ($120) - obd1 to obd2b
Total on this is $1214…shipping is $40


XENO:Ok, I must have missed that piece.

ME:
cool.

when r u gonna recive/ship out all the parts?

XENO:
Roughly 5 days to get everything…give or take. I WAITED A MONTH!!!


ME:
chris.

you sent me a a different 63.
i asked for a 57 63.



XENO:
You told me you wanted the same turbo Eliav got…so that is what I ordered…here is your original email….

ME:
no man... look at the email after this one, i said i want a 57 63

XENO:
Is that wheel size REALLY going to make that big of a difference to you? For what it will cost in shipping back and forth…is it worth it?

ME:
YES,(is this a joke?) its really going to make a difference, because thats not the turbo i ordered!and i dont want somthing i didnt ordered !!!

is it worth it?? for who? ary you implying i need to pay for the shipping it wasnt my mistake... as you can see, i sent you the items list not once!

XENO:
So what is it that you want me to do?

ME:
you are the seller you sold me the product....
you tell me.

XENO:
Here’s the problem…you didn’t give me a Garrett part #, I cant even FIND a Garrett part number for the Turbo you want. Should I have MADE you give me the exact part #...probably, did I…no, because generally people are reasonable and most of the time they don’t even know what they are asking for when they order a turbo. You, right off the beginning now don’t seem to even want to be reasonable…generally I don’t deal with unreasonable people.

You didn’t even ACTUALLY specify what those numbers meant…57 63, what does that actually mean? Can you tell me…

Even if I ordered the correct or wrong turbo, no manufacturer is going to allow me to return it or exchange it, and if you think I am going to pay for shipping when you were the one who was vague about the turbo you wanted ordered…then you must be joking me.

ME:
i didnt know that its the way you do buisness.

is that the turbo i ordered? no
you asked for a part number? no
you agreed to take my parts order? yes (and you didnt had any questions)

y did you offered me to buy a BW TURBO? (BORG WARNER turbo…I been ordering a few of them and I really like these turbos. I actually have one T3/T4 Borg Warner 57 trim in stock )

what makes you think i'm not being reasonable?

"57 63, what does that actually mean? Can you tell me…"

really? do i need to tell you? why do you care? is that even matter?as far as you concern i need the turbo for my shower.
"Even if I ordered the correct or wrong turbo, no manufacturer is going to allow me to return it or exchange it"

you ordered the wrong turbo not me.
t wasnt my first order from you, i spent probably more then $3000 at your shop + sent you costumers, very nice !!

you know im right on this one, dont try to act as a saint,


XENO:
Can you find the Garrett part# for the Turbo you want?

ME:
466159-5003

XENO:See now, if you had specified “Garrett T3/T4E 57trim, 63ar” but because you didn’t, I just ordered the same turbo as we had gotten for Eliav like you had asked in your original email.

There has to be SOME split responsibility here…this is NOT 100% my fault, and once you finally decide to accept that and work with me, I am doubtful there will be any sort of resolution to this.


ME: what, r u kidding me?
i wrote you not once i want a 57 63 do you know a different unit??

you even offered the BW unit, that is a 57!

im not to blame here, this is your fault,

find a sollution,

ME:
how are you trying to blame me on this.... this is your post!!!!!

I actually have one T3/T4 Borg Warner 57 trim in stock with a 3” V BAND exhaust

ME:even eliav(friend) has a 0.60 ar !!!!!!the one i got is a .50 !!!


XENO:Again, like I said, there is no solution if you are not going to take some responsibility here and work with me. Demands and complete blame are things I am not willing to accept…period.

ME:
what responsibility are you talking about??
i specificly said 57 63 in each part list i sent you....!!!
its not even eliavs turbo size!!! its a .50ar he's got a .60!!! want a picture


XENO:
So tell me what the fu ck you want me to do?

I am supposed to order another turbo, pay for them to ship it to me. Pay for the shipping of your turbo from Isreal to the US and then pay for the shipping of the new turbo from the US to Isreal and then not be able to return the turbo and be stuck with a turbo here?

I don’t think so…
If you had told me to order a SPECIFIC part# and I ordered the wrong thing, then maybe…but that isn’t the case.

Best I can offer you is to sell you another turbo at my cost and pay for the shipping of it to you. Other than that, it’s not worth it for anyone…

Chris Harris
Xenocron Tuning Solutions
973-846-7872

ME:
what would be the price?

XENO:
$570.00

Chris Harris

Xenocron Tuning Solutions

973-846-7872


ME:
570$ isnt a cost price
its $475-$545 roughly
570 is a buyer price,

570$ IS WHAT MY FRIEND PAID FOR THE TURBO!!!

XENOCRON:
You know what, since you know everything…go fu ck yourself.


ME:
wow... what the ---- is wrong with you,
r u an idiot.
i wanted to send the money and thats your answer.




XENO:
I am sick of your attitude…that price is less than my cost because I felt guilty, but now…I don’t give a ----.

Chris Harris

Xenocron Tuning Solutions

973-846-7872

ME:

my attitued?
i didnt cursed at any email.

xenocron:
Yeah the cursing was overboard and wrong…

ME:
qouting MY email:

its not even eliavs turbo size!!! its a .50ar he's got a .60!!! want a picture


XENO
All of this is irrelevant….just tell me what you want to do!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ME:
can you sell me the turbo you said you will?

me:
wouldnt you get angry if somone told you "---- you"?

XENO:
I’m done with you…you email address is now blocked. Please don’t order from me, don’t email me, don’t call me.
You are a PRIME example of a TERRIBLE customer. I will be sending your information to every company I know and work with and letting them know how you handle your business as well so they can be sure to steer clear of a customer like you.
You are what RUINS it for companies trying to do their best and you take away time and energy from suppliers who should be helping GOOD customers.

Thanks!

Chris Harris

Xenocron Tuning Solutions

me:

can you sell me the turbo you said you will?

xenO:

Oh yeah, I am real anxious to work with you now that I have seen this…

http://www.honda-tech.com/zerothread/2364329


ME:
YEAH...

keep looking fot these posts. your gonna see lots of them.

NUFF SAID

TurbodEG

i've ordered from chris before...no problem

racepak

and iv spent more then 3000 bucks at his shop at the last two-three years!

TurbodEG

well i haven't spent that much lol

beaker

same here with different parts......the convo posted, it seemed like there were several things that were left out...lol...and here you are...a public complaint on a forum that he owns...

Chris Harris

Racepak is the PRIME example of a TERRIBLE customer...worst ever.

I urge any VENDOR reading this to steer WAY clear of accepting orders from this ***!

idiot-stick

yeah ditto. From the looks of it, if this were a complete conversation log, I'm a bit split on who's more to blame here. Chris *should* know better than to assume that the buyer won't care if he doesnt get the exact part he asked for. Then again, he didn't ask for an exact part so that probably should have been cleared up from the get-go.

I've ordered a lot of little stuff from Xeno over the years and he's always had stellar customer service.

JeenYus

I can't even understand half the ---- racepak is saying.... you should have been way more clear man this is your fault not xeno's

beaker

he's done me well....so ill still buy from him...trying to source turbo parts for a friend as we speak

LilWayne

I have ordered many things from xenocron and have even sold him ecus and my money or my parts came fast as hell. So I think you may be going alittle overboard