west coast turbos problem
01-21-2006, 11:58 AM
#21
1.5 BAR
Join Date: Oct 2004
Posts: 734
Re: west coast turbos problem
Anymore with all the little companies popping up, i think that i'm going to stick to the compaines that i know will treat me right. Sure you may save a few bucks, but for the piece of mind i get i will stick with the good well established people on here.
01-24-2006, 06:48 AM
#24
0.5 BAR
Join Date: Nov 2005
Posts: 57
Re: west coast turbos problem
Originally Posted by DeleriouS
has anyone bought anything from westcoastturbos.com? because my buddy just purchased a t3/t04e 60trim with polished housing and the package has not arrived. we never got a tracking number either. it has been 3 weeks - he doesnt respond e-mails anymore and his voicemail is full. we are a little worried over here coniserdering we just spent around $550 and nothing shows for it.
not saying he is a con, just want to know whats up with the package.
not saying he is a con, just want to know whats up with the package.
Wow... you are really sticking it to us. First on h-t, now on here
First of all, lets get this straight. We never took your money. We don't charge anyone untill their order ships just because we build every order individually, and we don't want to hold money for something we haven't delivered - So please stop making it look like we shafted/cheated you. Your order didn't ship or even get made for that matter because we couldn't process your check. I emailed you and left messeges saying this. Our phones didn't get answered because we were slammed with orders from our Christmas special as well as loosing 1 of 3 people who run the business. I even came on here and posted that we were slammed and to please allow 2-3 weeks for items to arrive.
We don't have high mark ups/profit margins like Full-Race or Pheonix turbo that allow us to hire someone just to sit around and answer phones. We are DIY'ers/enthusiest just like you, and we do this because we love the scene and we want to give people an option who don't want to spend $6-7-800 for a turbo. Were not trying to take over the turbo business or make tons of money. We just enjoy the scene and enjoy talking with and helping people, so when you go around dragging our name through the mud, it kind of makes us think twice.
As I said in the post on H-T, I sincerely appologize for the inconvinience, and I do stand behind the discount we offered you, but I just don't think you went about this the right way. You could have just canceled your order and got your turbo from somewhere else? Why post all of these "Westcoast-Turbo Screwed me" posts all over the net?
-Theo
oh are u even in Socal or Norcal 
01-25-2006, 12:56 AM
#27
!! UNCONFIRMED EMAIL !!
Join Date: Nov 2005
Posts: 1,876
Re: west coast turbos problem
I had received my T3 from WCT and I got the HMT discount. It didnt take long maybe 6-7 days. They have responded to my emails and I would give them the benefit of the doubt. I like to pay with Amex whenever I purchase online, they are quick to dispute a purchase. Paypal was even able to credit my money from an ebayer who sold me a bad T3. Anyway it looks as if you got their attention now, Im sure you will work everything out. 
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