Well holy ----, something worked out in my favor.

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04-11-2005, 07:38 AM

#21

88crxSi

3.0 BAR

Join Date: Feb 2003

Posts: 9,089

Re: Well holy ----, something worked out in my favor.

adding service to your phone/cable/internet without your knowledge and than expeting you to call in if you don't want that serivice is called reverse marketing and is illegal.

let them know that term, REVERSE MARKETING

04-11-2005, 11:32 AM

#22

Holly

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Join Date: Apr 2003

Location: Seattle, WA

Posts: 735

Re: Well holy ----, something worked out in my favor.

Quote:

Originally Posted by Dr.Boost

Quote:

Originally Posted by 90boostdaccord

the cancellation thing won't work unless you're toward the end of you contract. like 10 months into it or so. its easier for them to keep existing customers than to find new ones, so they're more willing to give you a discounted plan. these plans are called retention plans, and they give you incentive to stay with sprint

I've been a Sprint customer for like 4 years now. I got fucked into another 2 year contract which I'm only about 6 months into right now. The shitty thing is Sprint is the best provider in my area. My first cel phone was a Cellular One phone which I never got a clear phone call out of.

---- those people.

I don't even have my own cell phone right now. I use my company cell phone. My mom has the only phone on my plan. They won't let me have another phone until Feb, 2006 unless I pay full price, which is ------- rediculous. No way I'm paying $300+ for a phone.

Same position. They charged me for something I never used (not sure what it was exactly) but I forced them to reverse it....sometimes the guys in the Sprint office are easier to deal with than the fockers online/phone. What plan do you have by the way?

04-11-2005, 04:57 PM

#23

Dr.Boost

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Join Date: Mar 2003

Posts: 21,479

Re: Well holy ----, something worked out in my favor.

I have this plan:
PCS Free & Clear Plan

* $40.00 PCS Free & Clear Plan
* All Minutes Include Long Distance
* 500 Anytime Minutes
* Unlimited Night and Weekend Minutes
* Nights: M-Th 9PM-7AM Wknd: F 9PM-M 7AM
* Caller ID, Call-waiting
* Three-way Calling
* Voicemail
* Additional Anytime Minutes $0.40 Per Min

and it's never said anything about a pictures pack, yet at the end of the month it would always get added to my plan.

Now that I think about it, I'm going to call them next time and just tell them I want to close my account. I remember last time I shut a line down they wanted to suck my cack over the phone to get me to keep it open. This ------- lady was trying to sell me her sole to keep it open. If they don't give me my credit next billing cycle I'm calling those bitches up. I bet I come out with a new phone out of the deal.

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04-11-2005, 04:59 PM

#24

jinxy

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Join Date: Feb 2005

Posts: 0

Re: Well holy ----, something worked out in my favor.

just do what i said. i used to hustle retentions for people all the time when i worked for sprint

04-11-2005, 05:36 PM

#25

HMTguy

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Posts: n/a

Re: Well holy ----, something worked out in my favor.

I've been told my many people recently that Sprint has eliminated their retention department, and will now cancel your service a lot of the time without even questioning you. People have abused their retention department for years (me included) and it looks like they have finally gotten wise to it. There are still ways to get free credits every month through sprint though, I save $10 a month usually.

04-11-2005, 05:41 PM

#26

jinxy

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Join Date: Feb 2005

Posts: 0

Re: Well holy ----, something worked out in my favor.

they still have it, they jsut dont let you go if you have 1-2 dollar sign customer value. thats why i told him to ask if htey tell you your customer value is n/a or abover 2 dollar signs then they have to transfer you to retentions

ill look to see if i can find the number somewhere