miss-piggy

UPS stores will pack stuff up for an extra fee. Sometimes they do a good job, other times, not so much. My cousin happens to own one. Shipped a grand father clock, but didn't do anything with the pendulum inside. It was bad news.

Anyway, call the number on your credit card. Say you received items that were not as described and the seller is not willing to refund you your money. Ask to file a charge back claim. They should be able to direct you from there. If someone on the phone doesn't know what they are doing, stop them mid sentence and tell them you need to talk to their superior. Just keep going up the ladder until you get the information you need.