DO NOT ORDER FROM www.autopartswarehouse.com
06-02-2006, 07:04 PM
#1
1.5 BAR
Thread Starter
Join Date: May 2005
Posts: 698
DO NOT ORDER FROM www.autopartswarehouse.com
this conversation pretty much sums up my experience
deesnutz: hello
Joe: Welcome to Live Help! How can I assist you today?
deesnutz: im trying to get at least a tracking number on my order
deesnutz: that i ordered on april 20th
Joe: May I have your Order Number or your Email address used on the Order....
deesnutz: 2043080
Joe: JOSEPH H.......
deesnutz: no
deesnutz: sorry
deesnutz: 2034080
Joe: KRISTIN...
deesnutz: yes
Joe: As the EBC parts are on high Demand now, ther are being shipped directly from the Manufacturer and you will receive the Tracking Number soon
deesnutz: its been over a month
deesnutz: and i called last thursday and was told i would have a tracking number
deesnutz: in my email in 24 hours
deesnutz: and i did not get one
deesnutz: then i emailed back this tuesday and said i still had not gotten a tracking number
deesnutz: and noone replied
Joe: You will receive the tracking number next week on yuor E-Mail Address: @hotmail.com
deesnutz: what do i have to do to get a tracking number now
Joe: sorry we do not have the tracking number updated yet
deesnutz: why does it take over a month to get a tracking number
Joe: As the EBC parts are on high Demand now'
deesnutz: it shouldnt evben take a month to get the poarts
deesnutz: or someone could have at least told me it would be a while to get them
deesnutz: is that not your policy?
deesnutz: hello?
Joe: Sorry about that
deesnutz: why didnt anyone tell me it would be so long
Joe: Sorry for the inconvenience caused
deesnutz: whats the number for customer service and are they available now
Joe: Customer Service is available only through this Live Help and Email
deesnutz: i got the number last week it was 1-866 something
Joe: sorry we do not any phone number for Customer service
deesnutz: yes you do i was given the number last week and called and spoke to someone
Joe: 1-800-859-0923 press option 1
Joe: this is the only number we have and this is our Sales number
deesnutz: then i must have imagined it last week
deesnutz: this is by far the worst service i have ever gotten from any company i have dealt with
Joe: As the EBC parts are on high Demand now.
deesnutz: it has nothing to do with the fact that the parts are on back order
deesnutz: its the fact that i have called/emailed 20 times and have gotten absolutely no answers or assistance
Joe: I am sorry, I have no information updated yet on your order
deesnutz: i was told several times that i would be emailed tracking numbers and i havent gotten them
Joe: being shipped directly from the manufacturer
Joe: you will sure receive the tracking Email soon
deesnutz: well i was told that last week \
deesnutz: why cant someone call the manufacturer and get my tracking number
Joe: still we do not have the update from the manufacturer
Joe: we are trying to get the tracking number soonm
deesnutz: why didnt anyone tell me
deesnutz: that it would be so long
deesnutz: can you at least call them and find out when they are shipping them
Joe: I have dropped a message to the concern department and they will sure work on ut
Joe: it*
deesnutz: i bet they will
deesnutz: whats your order cancellation policy
Joe: I am sorry, no orders can be cancelled after get processed
deesnutz: so i place my order you bill me then i wait an extremely long time call and email customer service several times and get no help
deesnutz: and i cant even cancell the order?
Joe: sorry , this is only because of teh EBC parts are on high demand
deesnutz: so, again why didnt anyone inform me that they were on back order
Joe: I am sorry about that
deesnutz: i will be filing a complaint with the better business bureau
deesnutz: and i will also be posting this on every car website i can find
Joe: Sorry for the inconvenience caused
deesnutz: bye
Joe: bye
deesnutz: hello
Joe: Welcome to Live Help! How can I assist you today?
deesnutz: im trying to get at least a tracking number on my order
deesnutz: that i ordered on april 20th
Joe: May I have your Order Number or your Email address used on the Order....
deesnutz: 2043080
Joe: JOSEPH H.......
deesnutz: no
deesnutz: sorry
deesnutz: 2034080
Joe: KRISTIN...
deesnutz: yes
Joe: As the EBC parts are on high Demand now, ther are being shipped directly from the Manufacturer and you will receive the Tracking Number soon
deesnutz: its been over a month
deesnutz: and i called last thursday and was told i would have a tracking number
deesnutz: in my email in 24 hours
deesnutz: and i did not get one
deesnutz: then i emailed back this tuesday and said i still had not gotten a tracking number
deesnutz: and noone replied
Joe: You will receive the tracking number next week on yuor E-Mail Address: @hotmail.com
deesnutz: what do i have to do to get a tracking number now
Joe: sorry we do not have the tracking number updated yet
deesnutz: why does it take over a month to get a tracking number
Joe: As the EBC parts are on high Demand now'
deesnutz: it shouldnt evben take a month to get the poarts
deesnutz: or someone could have at least told me it would be a while to get them
deesnutz: is that not your policy?
deesnutz: hello?
Joe: Sorry about that
deesnutz: why didnt anyone tell me it would be so long
Joe: Sorry for the inconvenience caused
deesnutz: whats the number for customer service and are they available now
Joe: Customer Service is available only through this Live Help and Email
deesnutz: i got the number last week it was 1-866 something
Joe: sorry we do not any phone number for Customer service
deesnutz: yes you do i was given the number last week and called and spoke to someone
Joe: 1-800-859-0923 press option 1
Joe: this is the only number we have and this is our Sales number
deesnutz: then i must have imagined it last week
deesnutz: this is by far the worst service i have ever gotten from any company i have dealt with
Joe: As the EBC parts are on high Demand now.
deesnutz: it has nothing to do with the fact that the parts are on back order
deesnutz: its the fact that i have called/emailed 20 times and have gotten absolutely no answers or assistance
Joe: I am sorry, I have no information updated yet on your order
deesnutz: i was told several times that i would be emailed tracking numbers and i havent gotten them
Joe: being shipped directly from the manufacturer
Joe: you will sure receive the tracking Email soon
deesnutz: well i was told that last week \
deesnutz: why cant someone call the manufacturer and get my tracking number
Joe: still we do not have the update from the manufacturer
Joe: we are trying to get the tracking number soonm
deesnutz: why didnt anyone tell me
deesnutz: that it would be so long
deesnutz: can you at least call them and find out when they are shipping them
Joe: I have dropped a message to the concern department and they will sure work on ut
Joe: it*
deesnutz: i bet they will
deesnutz: whats your order cancellation policy
Joe: I am sorry, no orders can be cancelled after get processed
deesnutz: so i place my order you bill me then i wait an extremely long time call and email customer service several times and get no help
deesnutz: and i cant even cancell the order?
Joe: sorry , this is only because of teh EBC parts are on high demand
deesnutz: so, again why didnt anyone inform me that they were on back order
Joe: I am sorry about that
deesnutz: i will be filing a complaint with the better business bureau
deesnutz: and i will also be posting this on every car website i can find
Joe: Sorry for the inconvenience caused
deesnutz: bye
Joe: bye
06-02-2006, 07:13 PM
#3
Guest
Posts: n/a
Re: DO NOT ORDER FROM www.autopartswarehouse.com
---- happens and orders get delayed sometimes. From that conversation it seems they did all they could, you can't always get results instantly when you talk to customer service. Wait a week like he said.
I know, you've already waited a few weeks. Give it some time. I know it's not your fault and you aren't happy, but you can't do anything else about it right now.
I know, you've already waited a few weeks. Give it some time. I know it's not your fault and you aren't happy, but you can't do anything else about it right now.
06-02-2006, 09:11 PM
#5
3.0 BAR
Join Date: Mar 2003
Posts: 21,479
Re: DO NOT ORDER FROM www.autopartswarehouse.com
Haha, awesome. I bet it must suck for "Joe" to have to bite his tongue everytime someone gets an attitude with him.
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06-02-2006, 09:13 PM
#6
0.0 BAR
Join Date: Mar 2004
Posts: 0
06-03-2006, 01:51 AM
#9
0.5 BAR
Join Date: May 2006
Posts: 138
Re: DO NOT ORDER FROM www.autopartswarehouse.com
" solfly " for prezident.... wooot i definitely will not buy from "www.autopartswarehouse.com" instead i plan to buy from www.homemadeturbo.com :-P
handled it well i like that.
handled it well i like that.
06-03-2006, 02:08 AM
#10
0.0 BAR
Join Date: Feb 2003
Posts: 0
Re: DO NOT ORDER FROM www.autopartswarehouse.com
There's a rash of no name websites out there that put a fancy picture up on thier site, and all the orders are drop shipped from the actual owners of the parts. It's not a completely bad system, but it's easy to ---- up and the fly by night websites are good at it.
I recently ordered a pretty uncommon part recently because I had heard the manufacturer can take 6 months to make them. I just wanted to see how long it would take, but it showed a week later uneventful.
Drop shipped as well.
I recently ordered a pretty uncommon part recently because I had heard the manufacturer can take 6 months to make them. I just wanted to see how long it would take, but it showed a week later uneventful.
Drop shipped as well.
